Frequently Asked Questions

Everything you need to know about Kinetic / Nocturnal gear and services.

How long does shipping take for high-performance gear?

Standard shipping typically takes 3-5 business days. Express options are available at checkout for athletes who need their gear ready for the next session.

What is your return policy on worn athletic apparel?

We offer a 30-day return policy for items in original condition with tags attached. For hygiene reasons, base layers and socks must be unworn and in original packaging.

Are Kinetic / Nocturnal products covered by a warranty?

Yes, all our hardware and technical apparel come with a 1-year limited warranty against manufacturing defects to ensure your performance is never compromised.

How should I care for my technical fabrics to ensure longevity?

We recommend machine washing in cold water on a gentle cycle and air drying. Avoid fabric softeners, as they can clog the moisture-wicking pores of the fabric.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay for larger equipment purchases.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.